We value life...
GLOBAL SOCIAL CARE
S E R V I C E S
PHILOSOPHY AND VALUES
Values and Guiding Principles of Global Social Care Services
When you choose Global Social Care, you are choosing to live your life to the fullest! Our immaculate homes are designed to be a focal point for the wellbeing of our community. A wide variety of customisable services awaits, each developed and delivered by our skilled staff members to help make your life more comfortable and enjoyable. Enjoy access to all of the programs and facilities you want in a welcoming atmosphere.
CIVIL RIGHTS
INDEPENDENCE
We aim to help our service users/clients to continue enjoying their civil rights in the following ways:
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Enabling our them to utilise the public services, such as libraries, education and transport.
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Aiding our clients if they wish to partake in elections by obtaining the necessary information and providing assistance when needed.
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We encourage our clients to utilise the health services in all ways appropriate to their medical nursing and therapeutic needs.
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When possible, we support our clients to get involved within the community, by participating in various programmes such as voluntary work, religious observance, involvement in organisations and charitable giving.
We aim to help our service users/clients to continue enjoying their civil rights in the following ways:
-
Enabling our them to utilise the public services, such as libraries, education and transport.
-
Aiding our clients if they wish to partake in elections by obtaining the necessary information and providing assistance when needed.
-
We encourage our clients to utilise the health services in all ways appropriate to their medical nursing and therapeutic needs.
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When possible, we support our clients to get involved within the community, by participating in various programmes such as voluntary work, religious observance, involvement in organisations and charitable giving.
CHOICE
PRIVACY
Global Social Care strives to help our clients exercise the opportunity to make decisions regarding personal matters.
• We avoid a pattern of service delivery which leads to compulsory timings for activities like getting up and going to bed.
• We respect clients eccentricities, personal preferences and idiosyncrasies.
• We hope to cultivate an atmosphere and ethos in our service delivery which welcomes and responds to cultural diversity.
• We encourage clients to exercise informed choice in their selection of the organisation and individuals who provide them with assistance.
An individual’s right to privacy involves being free from intrusion or unwelcome attention. At Global Social
Care Services we maximise our clients privacy in the following ways.
• Staff will only enter a service clients room after receiving informed consent.
• Clients have the right to not interact with or be interrupted by a worker when they are engaged.
• We respect the fact that a clients possessions are private and always act per the principle that our workers are guests.
• Our staff respects the clients right to make telephone calls and carry on conversations without being overheard or observed by a worker.
• We ensure that records of service provided are seen only by those with authorised access.
FULFILMENT
SECURITY
Fulfilment has been defined as the opportunity to realise personal aspirations and abilities. It recognises and responds to levels of human satisfaction separate from the physical and material. Global Social Care Services want to help our service users to realise personal aspirations and abilities in all aspects of their lives. We seek to assist this in the following ways.
• We try to help clients to participate in as broad a range of social and cultural activities as possible.
• If requested, we will assist our clients to participate in practices associated with religious or spiritual matters and to celebrate meaningful anniversaries and festivals.
• We aim to respond sensitively and appropriately to the special needs and wishes of clients who wish to prepare for or are close to death.
• We make particular efforts to understand and respond to the wish of any clients to participate in minority-interest events or activities.
• We will do everything possible to help a client who wants to achieve an unfulfilled task, wish or ambition before the end of their life.
Taking care for the security of service users means helping to provide an environment and support structure which offers sensible protection from danger and readily available assistance when required. We respond to our clients need for security in the following ways.
• We try to make sure that help is tactfully at hand when a clients needs or wishes to engage in any activity which places them in situations of substantial risk.
• We aim to create a physical environment which is free from unnecessary sources of danger to vulnerable people or their property.
• We always carry out thorough risk assessments concerning premises, equipment and the activities of the client.
• The staff of our agency is well selected, trained and briefed to provide services responsibly, professionally and with compassion and never to exploit their positions.
DIGNITY
DIVERSITY
The right to dignity involves recognising the intrinsic value of people as individuals and the specific nature of each person’s particular needs. We try to preserve respect for the intrinsic value of those who use our services in the following ways.
• We arrange for clients who require assistance with bodily tasks such as dressing, bathing and toileting to be helped as far as possible by the care worker of their own choice.
• We ensure if asked that service users receive the necessary assistance with dressing and maintaining their clothes.
• We will provide help for clients with make-up, manicure, hairdressing and other elements of their appearance so that they can present themselves as they would wish.
• We aim to minimise any feelings of inadequacy, inferiority and vulnerability which service users may have arising from disability.
We respond to clients right to express their diversity by:
• Positively communicating to our clients that their diverse backgrounds enhance the life of the community
• Respecting and providing for the ethnic, cultural and religious practices of service users
• Outlawing negatively discriminatory behaviour by staff and others
• Accommodating individual differences without censure
• Helping service users to celebrate events, anniversaries and festivals that are important to them.
SAFEGUARDING
INSURANCE
Global Social Care Services aim to make the safeguarding of our clients an utmost priority and seek to comply with all legal requirements in our safeguarding practices. We therefore work closely with the local safeguarding adults board over any issues relating to the safety of its service users from any kind of harm and the Care Quality Commission where involved.
• Global Social Care Services has full insurance cover in employee and public liability. Up to the sum of £2,000,000 employee liability and £10,000,000 public liability is insured.
• Further details can be obtained from the manager if required.
QUALITY ASSURANCE
Global Social Care Services has formulated a Quality Assurance system in which all the services will be surveyed on an annual basis. An audit report will be sent to all the local authorities involved.
HOURSE OF SERVICE
Global Social Care Services operates on a 24-hour basis providing care and support to our service users according to the requirements of their assessment. There is 24-hour on-call service to deal with emergencies if need be. All staff, clients and their friends and relatives will be provided with the on-call contact number.
We’d love to hear from you! Get in touch with us today for answers to all of your questions and to set up a tour of our facility.